Effective Date: August 21, 2024
Welcome to ScalpCarePro.com. At Lewenri, we are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. General Return Conditions
1.1 Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
1.2 Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Products that have been used or damaged by the customer
- Products purchased during clearance sales or marked as “final sale”
2. How to Initiate a Return
2.1 Contact Customer Support
To initiate a return, please contact our Customer Support team:
- Email: [email protected]
- Subject Line: “Return Request – [Your Order Number]”
- Information Required: Please include your order number, the reason for the return, and any photos if the item is damaged or defective.
2.2 Return Authorization
Once your return request is approved, you will receive an email with a Return Authorization Number (RAN) and detailed instructions on how to return the product.
Please do not return the product without first receiving a Return Authorization Number, as unauthorized returns may not be accepted.
3. Return Shipping
3.1 Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
- Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.
3.2 Shipping Address for Returns
Please return the product to the address provided in the return instructions sent to you via email.
4. Refunds
4.1 Refund Process
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
4.2 Refund Timeframes
- Processing Time: Please allow up to 10 business days for your refund to be processed after we receive your returned item.
- Payment Method: The refund will be issued to the original payment method used at the time of purchase. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
4.3 Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Products with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
4.4 Non-Refundable Items
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you wish to exchange your product for a different one, please follow the same steps as initiating a return. Once we receive your returned item, we will process the exchange. Additional shipping costs may apply for exchanged items.
6. Defective or Damaged Products
6.1 Reporting Issues
If you receive a defective or damaged product, please contact our Customer Support team within 7 days of delivery. Provide a description of the issue and any supporting photos.
6.2 Replacement or Refund
If the product is deemed defective or damaged, we will either replace the item at no additional cost to you or issue a full refund, including return shipping costs.
7. Contact Information
If you have any questions or need further assistance, please contact our Customer Support team:
- Email: [email protected]
- Subject Line: “Refund/Return Inquiry – [Your Order Number]”
We are committed to making your shopping experience with ScalpCarePro.com as seamless and satisfying as possible. Thank you for choosing Lewenri.
Note: This Refunds and Returns Policy is subject to change without notice. Please review this policy periodically for any updates.