Effective Date: August 18, 2024
Last Updated: August 18, 2024
At Lewenri (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website ScalpCarePro.com (“Site”), purchase our products, or interact with us in any other way. It also explains your rights regarding your personal data and how you can exercise them in compliance with the General Data Protection Regulation (GDPR).
1. Data Collection
1.1 Personal Data We Collect
We may collect and process the following types of personal data:
- Identity Data: Includes your first name, last name, username, or similar identifier.
- Contact Data: Includes your email address, billing address, shipping address, and phone number.
- Financial Data: Includes payment card details. We use third-party payment processors, and we do not store or have access to your full payment details.
- Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
- Usage Data: Includes information about how you use our Site, products, and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
1.2 How We Collect Personal Data
We collect personal data from you through:
- Direct Interactions: When you provide your personal data by filling in forms on our Site, making a purchase, subscribing to our newsletter, or corresponding with us by email or phone.
- Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies, server logs, and other similar technologies.
2. Data Usage
We use your personal data for the following purposes:
- To process and deliver your order, including managing payments, fees, and charges, and to collect and recover money owed to us.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
- To enable you to participate in a prize draw, competition, or complete a survey.
- To administer and protect our business and this Site, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences.
- To make suggestions and recommendations to you about goods or services that may be of interest to you.
3. Data Storage
3.1 Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
3.2 Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
4. Data Sharing
4.1 Third-Party Service Providers
We may share your personal data with external third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and logistics providers
- Marketing and advertising partners
- Analytics and search engine providers
These third parties are required to respect the security of your personal data and to treat it in accordance with the law.
4.2 Legal Obligations
We may also disclose your personal data where we are legally required to do so to comply with applicable laws and regulations or to respond to valid requests by public authorities (e.g., a court or government agency).
5. User Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request the transfer of your personal data to another party.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests (or those of a third party).
5.1 Exercising Your Rights
To exercise your rights, please contact us at [email protected] We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
6. Cookies
Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Lewenri
Gold Coast, QLD, Australia
Email: hello@lewenri.com.au